The EU may force Meta to re-enable third-party AI chatbots on WhatsApp

The EU may force Meta to re-enable third-party AI chatbots on WhatsApp

Last year, Meta changed the WhatsApp Business Solution Terms in a way that severely limited what third-party AI chatbots are allowed to do (essentially, they were relegated to customer support). The European Commission decided to take a closer look as it sensed potential issues.

The investigation is still ongoing…
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